solu77 Privacy Policy

1. Who We Are

solu77 ("we", "us", "our") operates the online casino and sports betting platform accessible at solu77.app. We serve players based primarily in Bangladesh and are committed to handling all personal data responsibly, transparently, and in accordance with applicable data protection law. For any privacy-related query, you may contact us directly at [email protected] (plain text — this is not a clickable link).

2. What Personal Data We Collect

When you interact with the solu77 platform, we may collect the following categories of personal data:

• Identity data: Full legal name, date of birth, national ID number, and copies of government-issued identity documents provided during account verification (KYC).
• Contact data: Email address, mobile phone number, and residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna) and postal code.
• Financial data: Mobile wallet identifiers (bKash, Nagad, Rocket, Upay account numbers), bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, and others), and transaction history.
• Account data: Username, hashed password, account preferences, session history, betting history, bonus usage, and responsible gaming settings.
• Technical data: IP address, device type and model, operating system, browser type and version, time zone, and cookie identifiers collected automatically when you access the platform.
• Usage data: Pages visited, games played, time spent on the platform, click paths, and feature interactions, collected via first-party analytics.
• Communications data: Records of any correspondence between you and our support team, including live chat transcripts, emails, and complaint records.

We do not knowingly collect sensitive personal data beyond what is required for identity verification and fraud prevention. We do not collect biometric data.

3. How We Collect Your Data

solu77 collects personal data through the following channels:

• Direct interactions: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or respond to a promotional offer.
• Automated technologies: Cookies, web beacons, and server logs that record technical and usage data as you browse and use the platform. See Section 9 for full details on cookies.
• Third-party payment processors: When you transact via bKash, Nagad, Rocket, Upay, or a Bangladeshi bank transfer, the relevant payment provider shares confirmation data (transaction ID, amount, sender account) with us to reconcile your deposit or withdrawal.
• Identity verification providers: Where we engage a third-party KYC service to verify your government-issued identity documents, that provider shares the outcome of the verification check with us.

4. Why We Use Your Data (Legal Bases and Purposes)

The table below summarises the primary purposes for which solu77 processes your personal data and the legal basis for each purpose.

We will only use your personal data for the purposes set out above. If we need to process your data for a materially different purpose, we will notify you and, where required, seek your consent before doing so.

5. How We Share Your Data

solu77 does not sell or rent your personal data to third parties. We share data only in the following limited circumstances:

• Payment processors: We share the minimum necessary financial data with bKash, Nagad, Rocket, Upay, and our banking partners to process your transactions.
• Game technology providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive anonymised session tokens required to serve game content. They do not receive your full identity or financial data.
• Identity verification services: Where a third-party KYC provider is engaged, your identity documents are shared solely for the purpose of completing the verification check.
• Legal and regulatory authorities: We will disclose personal data to law enforcement, courts, or government agencies where we are legally compelled to do so, or where disclosure is necessary to prevent fraud or protect the safety of our members.
• Business transfers: In the event of a merger, acquisition, or sale of business assets, personal data held by solu77 may be transferred to the acquiring entity. You will be notified in advance of any such transfer.

All third-party service providers who process personal data on our behalf are bound by contractual data processing agreements that require them to maintain appropriate security measures and use data only for the specified purpose.

6. Data Retention

solu77 retains personal data for as long as necessary to fulfil the purpose for which it was collected, subject to any longer retention period required by applicable law. As a general guide:

• Account and transaction records: Retained for a minimum of 5 years from the date of the last transaction or account closure, whichever is later, in line with standard anti-money laundering record-keeping obligations.
• KYC documents: Retained for 5 years following account closure.
• Support communications: Retained for 3 years from the date of the most recent communication in the thread.
• Marketing preferences and consent records: Retained until you withdraw consent, plus an additional 12 months to maintain proof of the consent record.
• Technical and usage logs: Retained for 12 months on a rolling basis for fraud prevention and platform security purposes.

When data is no longer required, it is securely deleted or irreversibly anonymised so that it can no longer be linked to any identifiable individual.

7. Your Rights Over Your Personal Data

As a data subject, you hold the following rights in respect of the personal data that solu77 processes about you:

• Right of access: You may request a copy of all personal data we hold about you.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to overriding legal retention obligations.
• Right to restriction: You may request that we restrict processing of your data while a dispute over its accuracy or lawfulness is pending.
• Right to object: You may object to processing carried out on the basis of legitimate interest, including direct marketing communications.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to data portability: You may request your data in a structured, commonly used, machine-readable format to transfer to another service provider.

To exercise any of these rights, please contact us at [email protected]. We will acknowledge your request within 5 business days and aim to resolve it fully within 30 calendar days. We may need to verify your identity before processing your request in order to protect against unauthorised access.

8. Children and Minors

The solu77 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals below this age. If we become aware that a user under 21 has registered an account or provided personal data, we will immediately close the account, delete the associated personal data, and, where required, report the matter to the appropriate authorities. If you believe a minor has registered on our platform, please contact us at [email protected] without delay.

9. Cookies and Tracking Technologies

solu77 uses first-party cookies and similar tracking technologies to operate and improve the platform. We do not use third-party advertising cookies. The cookies we deploy fall into the following categories:

• Strictly necessary cookies: Required for core platform functions such as maintaining your login session, remembering your language preference, and processing transactions. These cannot be disabled.
• Analytics cookies: Used to measure how members interact with the platform — which pages are visited most, where users drop off, and which features are most popular. All analytics data is aggregated and anonymised before analysis.
• Functional cookies: Used to remember your responsible gaming settings, display preferences, and notification preferences across sessions.

You may manage cookie preferences through your browser settings. Disabling analytics or functional cookies will not prevent you from using the platform, but may affect the personalisation of your experience.

10. Security Measures

solu77 employs a layered set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS 1.2 and above encryption for all data transmitted between your device and our servers.
• AES-256 encryption for sensitive data stored in our databases, including payment method identifiers and KYC document metadata.
• Role-based access controls that restrict employee access to personal data strictly to the minimum required for their job function.
• Multi-factor authentication required for all internal administrative access to production systems.
• Regular third-party penetration testing and vulnerability scanning of the platform infrastructure.
• Certified RNG (Random Number Generator) technology ensuring fairness across all game outcomes.

Despite these measures, no internet-based platform can guarantee absolute security. We encourage you to use a strong, unique password for your solu77 account and to enable any available account security features.

11. International Data Transfers

solu77 primarily stores and processes personal data on infrastructure located in data centres that serve the South and Southeast Asian region. Where data is transferred to a service provider located outside this region — for example, a game technology provider headquartered in Europe or North America — we ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent data protection mechanisms, before any transfer takes place.

12. Changes to This Privacy Policy

solu77 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. The effective date at the top of this page will be updated whenever a revision is made. For material changes — those that significantly affect your rights or the way we handle your data — we will notify registered members via email to the address associated with their account at least 14 days before the changes take effect. Your continued use of the platform after the effective date of any revision constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way solu77 handles your personal data, please reach out to our support team. We are available 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6). Contact us at: [email protected] (plain text — not a clickable link). We aim to respond to all privacy-related enquiries within 2 business days.