solu77 Terms & Conditions

1. Introduction and Acceptance

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Member", "you", "your") and solu77 ("the Platform", "we", "us", "our") in respect of your use of the website located at solu77.app and all related services, games, promotional materials, and support channels provided thereunder. By accessing the Platform, creating an account, making a deposit, or placing a wager, you confirm that you have read, understood, and unconditionally agreed to be bound by these Terms and by any additional rules, policies, and guidelines published on the Platform, including the Privacy Policy and Responsible Gaming Policy.

We reserve the right to amend these Terms at any time. Notice of material changes will be posted on the Platform. If you do not accept the revised Terms, you must cease using the Platform and request closure of your account. Continued use of the Platform after notice of any amendment constitutes acceptance of the updated Terms.

2. Eligibility and Registration

Access to solu77 is restricted to individuals who satisfy all of the following eligibility criteria:

• You are at least 21 years of age at the time of registration and at all times during which your account remains active.
• You are accessing the Platform voluntarily and for personal entertainment purposes only.
• You are not a resident of a jurisdiction in which online gambling is explicitly prohibited by applicable law.
• You are not currently subject to a self-exclusion order from any gambling platform, including solu77 itself.
• You are not registering or acting on behalf of a third party.

During registration you are required to provide accurate, complete, and current personal information. Providing false, misleading, or incomplete information constitutes a material breach of these Terms and will result in the immediate suspension or permanent closure of your account without refund of any outstanding balance.

solu77 operates a strict one account per person policy. If you have previously held an account that was closed due to a breach of these Terms, you may not open a new account without prior written consent from the Platform's compliance team.

3. Account Verification (KYC)

In order to protect the integrity of the Platform and comply with applicable anti-money laundering obligations, solu77 requires all members to complete identity verification ("Know Your Customer" or KYC) before any withdrawal request can be processed. You may be asked to provide one or more of the following documents:

• A government-issued photographic identity document (National ID Card, passport, or driving licence).
• Proof of current residential address dated within the last three months (utility bill, bank statement, or official government correspondence).
• Proof of ownership of the payment method used for deposit (e.g., a screenshot of your registered bKash or Nagad account showing your name and mobile number).

solu77 reserves the right to suspend withdrawal processing and, in cases of suspected fraud or identity misrepresentation, to freeze account balances pending the outcome of an internal or external investigation. Documents submitted for KYC purposes are handled in accordance with our Privacy Policy.

4. Deposits and Withdrawals

All financial transactions on solu77 are conducted in Bangladeshi Taka (BDT). The following conditions govern deposits and withdrawals:

• Minimum deposit: ৳200 per transaction.
• Minimum withdrawal: ৳500 per request.
• solu77 does not charge platform fees on deposits or withdrawals. Any charges levied by your payment provider (e.g., bKash, Nagad, Rocket, Upay, or bank) are the responsibility of the member.
• Withdrawals will be processed exclusively to the payment method used for the original funding deposit. We do not transfer funds to accounts held in names other than the registered account holder's name.
• solu77 targets withdrawal processing within 24 hours of a verified request. During periods of high demand or where additional verification is required, processing may take up to 72 hours. The Platform is not liable for delays caused by third-party payment processors.
• solu77 reserves the right to request additional documentation before releasing withdrawal funds where the transaction is flagged by internal fraud or AML screening systems.

5. Bonuses and Promotions

solu77 offers a range of promotional incentives to new and returning members. All bonuses are governed by the following general conditions, supplemented by specific terms published alongside each individual promotion:

• Welcome Bonus: New members are eligible for a 100% deposit match bonus up to ৳20,000 on their first qualifying deposit. This bonus carries a 30x wagering requirement applied to the combined value of the deposit plus the bonus amount.
• Wagering requirements must be fulfilled within 30 calendar days of the bonus being credited to the account. Any unmet wagering obligation at the expiry of this window will result in the bonus and associated winnings being forfeited.
• Only real-money wagers placed on eligible games contribute toward wagering requirements. Game contribution rates vary: slots typically contribute 100%, live casino games contribute 10-15%, and sports betting contributes at rates specified in the individual promotion.
• Bonus funds may not be withdrawn directly. Only winnings derived from the completion of wagering requirements are eligible for withdrawal.
• Bonuses are non-transferable and may not be exchanged for cash at any stage prior to the completion of all applicable wagering requirements.
• solu77 reserves the right to withdraw, modify, or cancel any promotion at any time and without prior notice where it suspects abuse, technical error, or mass exploitation of a promotional offer.

6. Gameplay Rules and Betting Conduct

All games available on the solu77 platform are powered by certified third-party game providers including, among others, Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Game-specific rules are published within each individual game interface. In the event of a conflict between general Platform rules and a specific game provider's rules, the specific rules shall take precedence in respect of that game only.

The following conduct is strictly prohibited on the Platform:

• Using any automated software, bots, scripts, or artificial intelligence tools to place bets or interact with the Platform on your behalf.
• Exploiting software bugs, glitches, or errors in game logic to generate winnings that would not arise under normal operating conditions. Any winnings obtained through exploitation of errors will be voided.
• Colluding with other players in any multiplayer game or sports betting market to manipulate outcomes.
• Engaging in matched betting, arbitrage betting, or any other systematic strategy designed to guarantee profit by exploiting bonus funds or promotional offers.
• Using a VPN, proxy, or other obfuscation technology to disguise your true geographic location.

solu77 reserves the right to void any bet, cancel any pending withdrawal, and permanently close any account where the above conduct is identified, regardless of whether the conduct has yet produced a financial gain.

7. Responsible Gaming

solu77 is committed to promoting responsible gambling practices. The Platform provides the following tools to help members manage their gaming activity:

• Deposit Limits: Members may set daily, weekly, or monthly deposit caps from within their account settings at any time. Limit reductions take effect immediately; limit increases are subject to a 24-hour cooling-off period.
• Session Time Limits: Members may set maximum continuous play duration reminders to encourage regular breaks.
• Self-Exclusion: Members who feel they need a break from gambling may request a self-exclusion period of between 1 month and 5 years. During a self-exclusion period, the account is locked and no promotional communications will be sent.
• Reality Checks: Pop-up notifications at configurable intervals remind players of elapsed session time and net gaming results.

If you believe your gambling is becoming problematic, please review our dedicated Responsible Gaming page or contact our support team at [email protected] for immediate assistance. solu77 is strictly an adult platform for players aged 21 and above.

8. Intellectual Property

All content published on the solu77 platform, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of solu77 or its content suppliers and is protected by applicable intellectual property law. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from this Platform without express written permission.

9. Limitation of Liability

To the maximum extent permitted by applicable law, solu77, its directors, employees, agents, affiliates, and technology partners shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:

• Your use of, or inability to use, the Platform or any of its services.
• Any interruption, suspension, or termination of Platform services, whether scheduled or unscheduled.
• Unauthorised access to or alteration of your account data.
• Losses arising from reliance on information published on the Platform.
• Any delay or failure in processing deposits, withdrawals, or bet settlements caused by third-party payment or technology providers.

Nothing in these Terms shall limit solu77's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

10. Privacy and Data Protection

solu77 collects, processes, and stores personal data in accordance with our Privacy Policy, which forms an integral part of these Terms. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy. All data is transmitted over SSL-encrypted connections and stored on secure infrastructure.

11. Account Closure and Termination

You may request closure of your solu77 account at any time by contacting support. Any real-money balance remaining at the time of closure will be refunded to your verified payment method, provided that all applicable wagering requirements on active bonuses have been met or the bonus has been forfeited. solu77 reserves the right to terminate any account — with or without notice — where a breach of these Terms is confirmed or reasonably suspected. In such cases, solu77 is entitled to withhold funds pending investigation.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable law. In the event of any dispute arising from or related to these Terms or your use of the Platform, you agree to first contact solu77's customer support team to seek an informal resolution. solu77 aims to respond to all formal complaints within 5 business days. If a satisfactory resolution cannot be reached through the informal process, both parties agree to submit to binding arbitration as the exclusive method of dispute resolution. Nothing in this clause prevents either party from seeking urgent injunctive or equitable relief from a court of competent jurisdiction.

13. Amendments to These Terms

solu77 reserves the right to amend, update, or replace these Terms at any time. The date of the most recent revision is displayed at the top of this page. Where amendments are material — meaning they significantly affect your rights or obligations as a member — solu77 will provide reasonable advance notice via the email address registered to your account or via a prominent notice on the Platform. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms.

14. Contact and Support

For questions, complaints, or support requests relating to these Terms, please contact the solu77 support team. The team is available 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6). You may reach us at: [email protected] (plain text — not a clickable link). Average response time is under 10 minutes during evening peak hours.